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What our customers say

Tom Hunt
Tom Hunt

1 out of 5 stars

posted 1 week ago

I asked Don the owner to take a look at my Nissan Xterra after realizing I had major engine problems. He confirmed and gave me pricing from 5-12k to fix it.
I declined and paid him $250 for his service.
Not being my top priority I let 11 days go by when I received an invoice for $330 to store my car from Don.
I was shocked and dismayed.
I called Don and his reaction floored me.
He told me I had a lack of respect to leave my car that long, that I was told there were parking issues.
Well if this was the case his secretary should have called and let me know and not gone about it this way. In our discussion I was very apologetic that I had not towed my car sooner. I felt wronged and demoralized and that is why I'm warning others.
Don said if I removed my car by 9 am the next day he would not pursue the $330 and that he wasn't going to make any money on me anyway.
Btw
Take me off your marketing list of postcards, emails and all other mailings.

The winner for our July drawing for a Starbucks Gift Card is Gregg S. Ask us about our upcoming August drawing when you call or stop by!
Call today to schedule your next appointment: 703-449-9000.
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About Us

“We Fix What Other’s Can’t!”

We are located on Sullyfield Circle in Chantilly, Virginia, where we have been since 1991.  Master Mechanic is the auto repair shop that offers you complete automotive services for both foreign and domestic vehicles. From a simple Oil & filter change, to value priced factory scheduled maintenance, to complex electrical diagnosis or even complete engine or transmission replacement, Master Mechanic is your one stop alternative to car dealer service departments, chain stores, tire shops, and quick lubes.

Master Mechanic has been owned and operated by the same family since we opened.  We are a local small business dedicated to providing value to our clients and service to our community.  Many of our employees and their families are members of local and national community service organizations such as the Lions Club, the Izaak Walton League of America, the Immune Deficiency Foundation, The Cleveland Clinic Breast Cancer Research Foundation and others.

We welcome and appreciate your business!  As always, we will provide a free estimate or a free consultation on any vehicle related issues you bring us.  We look forward to seeing you soon.

Our Mission

“Honest and Reliable Auto Service”

It is our mission to provide quality service in a comfortable atmosphere. To treat our customers with honesty and respect. To employ only those individuals who will uphold our company’s high standards of integrity and technical skill. To invest in the necessary tools and equipment to diagnose and repair even the most complex vehicle problems.

Read our Code of Ethics

Contact Information:

Telephone
703-449-9000

Street address
14303-A Sullyfield Circle
Chantilly, VA 20151

Emergency Towing provided by Complete Towing & Transport
703-678-6963

Hours

8am to 6pm Monday thru Friday
Convenient Night Drop available at the rear of the building
State Inspections performed 9am to 4pm Monday thru Friday

E mail
service @ master-mechanic.com

Accreditations 

Click on the logos below to learn more


Auto Repair in Chantilly